Customer service
Send each email, chat or form to the right team, and flag the urgent ones.
Which team should handle this?
- Billing
- Technical
- Sales
Chat models write long answers, and you pay for every word. Zuse gives you a short, clear one. Is the customer angry or happy? Which team should handle it? Is it a refund request? Is the contract signed?
Tested on tasks it never trained on, and against the chat models you already know.
$0.12
Zuse 9B against $0.34 for GPT-5.6-Luna, 2.9× cheaper
What 1,000 decisions on a one-page document cost. Chat models are counted at 1,200 input and 60 output tokens a decision, with no reasoning. Lower is better.
The document
“Hi, I was charged twice for my monthly pass last week. I want my money back as soon as possible, this is the second time it has happened!”Anywhere a person reads something and picks from a fixed set of answers.
Send each email, chat or form to the right team, and flag the urgent ones.
Which team should handle this?
Sort incoming claims, applications and cases, and check they are complete.
Is a receipt attached?
Find out whether a clause is there and which terms apply.
Does the contract state a notice period?
Read thousands of free-text answers and count what people talk about.
What is this review about?
Check posts and comments against your rules, and flag the unsure ones.
Does this post break the rules?
Check an agent's plan against a policy before it acts.
Does this refund follow the policy?
95%
What a customer wants
93%
Questions about a document
92%
Happy or angry
90%
Sorting by topic
Share of 20,044 questions answered correctly, in 27 languages, on tasks Zuse never trained on.
Priced per input token. Zuse writes no text, so there is nothing else to pay for.
zuse-27bHighest accuracy, for the decisions you automate.
$0.75 / 1M input tokens
About $0.75 per 1,000 one-page decisions
zuse-9bFast and low cost, for routing at volume.
$0.12 / 1M input tokens
About $0.12 per 1,000 one-page decisions
For public sector and regulated companies.
Custom
Priced for your volume
A model that reads a document and answers your questions about it with a short answer, picked from options you choose, and tells you how sure it is. Use it to sort emails, check forms, flag urgent cases and more.
A chat model writes a long answer that you then have to read and check, and you pay for every word. Zuse picks from the answers you give it and says how sure it is. It never writes text of its own, so it is faster and cheaper, and it cannot wander off topic.
118 languages, including every European language we tested: Afrikaans, Albanian, Arabic, Armenian, Assamese, Asturian, Awadhi, Azerbaijani, Banjar, Basque, Belarusian, Bengali, Bhojpuri, Bosnian, Bulgarian, Cantonese, Catalan, Cebuano, Chhattisgarhi, Chinese (Simplified), Chinese (Traditional), Crimean Tatar, Croatian, Czech, Danish, Dari, Dutch, Egyptian Arabic, English, Esperanto, Estonian, Faroese, Finnish, French, Friulian, Galician, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kashmiri (Arabic script), Kazakh, Khmer, Korean, Kyrgyz, Latgalian, Latvian, Levantine Arabic, Ligurian, Limburgish, Lithuanian, Lombard, Luxembourgish, Macedonian, Magahi, Malay, Malayalam, Maltese, Marathi, Mesopotamian Arabic, Minangkabau, Najdi Arabic, Nepali, Norwegian Bokmål, Norwegian Nynorsk, Occitan, Odia, Papiamento, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Sanskrit, Sardinian, Scottish Gaelic, Serbian, Sicilian, Silesian, Sinhala, Slovak, Slovenian, South Azerbaijani, South Levantine Arabic, Spanish, Sundanese, Swahili, Swedish, Ta'izzi-Adeni Arabic, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tok Pisin, Tunisian Arabic, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek, Venetian, Vietnamese, Welsh, Yiddish.
On 20,044 questions in 27 languages, from tasks it never trained on, Zuse 27B answers 86.7% correctly. On routing, reading and sentiment it is right 90 to 95% of the time. Every answer comes with how sure Zuse is, so you can act automatically on the ones it is sure about.
Zuse 27B is the most accurate, for the decisions you automate. Zuse 9B is faster and cheaper, for sorting at high volume. Both use the same API and the same key, so you can start with one and switch.
You pay only for the text Zuse reads. It writes no text, so there are no output tokens to pay for: a decision on a one-page document costs a fraction of a cent. Prices for each model are in the pricing section above.
The models run on servers in the EU. We do not train on your requests. We keep token counts for billing, not your documents or questions.
Yes. A dedicated instance reserves a GPU in an EU data centre for you alone, with its own endpoint, and we can also run Zuse on your own servers. Talk to us and we will price it for your volume.
Set a confidence level per question and look at anything below it. Routing, reading and sentiment automate well; legal, grammar and general-knowledge questions are better checked. Do not use Zuse alone for decisions about a person's employment, credit, benefits or legal rights.
Get an API key, send a document and your questions, and the answers come straight back.
curl https://api.bineric.com/v1/zuse \-H "Authorization: Bearer $BINERIC_API_KEY" \-H "Content-Type: application/json" \-d '{"model": "zuse-27b","state": "Hi, I was charged twice for my monthly pass ...","questions": {"refund": {"type": "noul","instructions": "Is the customer asking for a refund?"}}}'